Shipping & Returns
Shipping Policy
Thank you for choosing Panick Inc as your preferred supplier. We strive to provide you with excellent service and ensure that your orders are delivered to you in a timely manner.
Please review our shipping policy below for important information regarding shipping methods, costs, delivery timeframes, and other related details.
Shipping Methods and Providers: We utilize FedEx and USPS as our trusted shipping providers to ensure reliable and efficient delivery of your orders.
Delivery Zones: We are proud to offer worldwide shipping. Wherever you are located, we will make every effort to deliver your order to your specified address.
Shipping Costs: Shipping costs are calculated based on various factors, including package size, weight, any special packaging requirements, additional insurance, and the shipping destination. Please note that the customer is responsible for any and all additional taxes, import duties, and fees associated with the shipment.
Delivery Timeframes: For in-stock items, we aim to ship your order within one week of the purchase date. However, please allow some flexibility as unforeseen circumstances may arise. In the case of custom items, we will provide you with a quoted lead time for completion and shipping, which may vary depending on the complexity of the order.
Order Processing Time: Please allow one week for order processing of in-stock items. During this time, we will prepare your order for shipment, ensuring its quality and accuracy.
Tracking and Confirmation: Once your order has been processed and shipped, we will provide you with a tracking number whenever applicable. This will enable you to monitor the progress of your shipment and anticipate its arrival.
International Shipping: For international orders, shipping costs will be calculated based on package size, weight, any special packaging requirements, and the shipping destination. It is important to note that the customer is responsible for any and all additional taxes, import duties, and fees imposed by their country's customs authorities.
Returns and Exchanges: Please be aware that there are no refunds or exchanges for custom orders as these items are specifically tailored to your requirements. However, all parts and components included in your order will be covered by the original manufacturer's warranty. In the event that a warranty repair is needed, the customer will be responsible for any associated shipping costs, whether the repair is conducted in-house or by the manufacturer.
Lost or Damaged Packages: While we take great care to ensure the safe delivery of your packages, Panick Inc cannot be held liable for lost or damaged items during transit. We highly recommend purchasing additional insurance for high-value items to protect against any potential loss. In the unfortunate event that a package is lost or damaged, the buyer will be responsible for initiating and managing any claims. However, we are committed to assisting you in any way possible to resolve such issues.
Customer Support: For any questions or concerns regarding our shipping policy or general customer service inquiries, please feel free to reach out to us through our Contact page or by emailing us at panickincorporated@gmail.com. We will be more than happy to assist you and address any issues promptly.
We appreciate your trust in Panick Inc and are dedicated to providing you with a seamless and satisfactory shopping experience.
Return & Exchange Policy
At Panick Inc, we are committed to providing you with high-quality products and ensuring your satisfaction with your purchase. Please review our returns and exchange policy below for important information regarding custom orders, warranty coverage, and shipping responsibilities.
Custom Orders: We regret to inform you that we do not offer refunds or exchanges for custom orders. Custom orders are specifically tailored to your unique requirements and, therefore, cannot be returned or exchanged. We encourage you to carefully review all specifications and details before placing your custom order to ensure its accuracy.
Warranty Coverage: All parts and components included in your order are covered by the original manufacturer's warranty. In the event that a warranty repair is needed, we will gladly assist you in resolving the issue promptly. However, please note that warranty coverage is subject to the terms and conditions set forth by the manufacturer.
Shipping Responsibilities for Warranty Repair: If a warranty repair is required, the customer will be responsible for any shipping costs associated with the repair, regardless of whether it is conducted in-house or by the manufacturer. We recommend carefully packaging the item to prevent any further damage during transit. Please reach out to our customer support team at panickincorporated@gmail.com for guidance on the appropriate shipping method and instructions.
Exceptions: In the unlikely event that an error or defect is discovered in a custom order due to our mistake, we will take full responsibility for the issue. In such cases, please contact our customer support team within a reasonable time frame to report the problem and initiate the resolution process.
Customer Support: If you have any questions or concerns regarding our returns and exchange policy, or if you need assistance with a warranty repair, please contact our customer support team. You can reach us by email at panickincorporated@gmail.com. We are here to help and will respond to your inquiries as soon as possible.
We appreciate your understanding of our returns and exchange policy, as it allows us to maintain the high quality and customization options that we offer to our valued customers. We are dedicated to ensuring your satisfaction and will do our best to address any issues that may arise within the boundaries of our policy